Hello,
I hope you are doing well. I was contacted on Trustpilot to reach out to you on here regarding an issue with my broadband service.
I recently switched my broadband to Zzoomm Broadband using the new one-switch service. I was experiencing poor signal strength from your router and an unreliable service upstairs. Moreover, with the recent birth of my baby, I was unable to use my baby camera and other devices due to the service, which I urgently needed I tried contacting you by phone with the issue but could never get through Therefore, I decided to switch.
However, I have not received confirmation that you have turned off the TalkTalk service. I only received one email from TalkTalk when I signed up for Zzoomm Broadband, which I mentioned to you. I was informed that the cancellation fee would be waived due to the poor service, but I have not received any confirmation that my service has been canceled.
Considering it’s Christmas time, I would greatly appreciate it if you could verify that my service has been canceled. I do not want to continue receiving bills for a service that I no longer have. The Zzoomm engineer has already removed the BT Open Reach modem and TalkTalk router.
Thank you for your attention to this matter.
Sincerely,
