I’ve just received a bill from TalkTalk for £115.91 for the engineer who called, despite the fact that he found the fault outside my property…
Surely this is an error as I have always been told (and agreed with yourselves) that I would only be charged if there was a fault “inside” my property - and this was most definitely outside?
The last thing the engineer said to me is that there would NOT be a charge as the BT cable connection to the house was perished. This was outside the house and nothing to do with anything inside the property or any of my devices attached.
He was a really nice guy and I specifically asked him about the potential charge and he assured me there would NOT be a charge because the fault was outside my property - it was nothing to do with inside the property whatsoever!
I've been with TalkTalk for probably 20 years and never had an issue like this? How could this have happened when it was as clear as day?
Steve
