The most apalling customer service I have ever experienced. This is the first time I have ever written a negative review but I am outraged at the way I have been fobbed off.
I stupidly agreed to allowed this feckless company provide my full fibre broadband service back in early November and in mid January I am STILL waiting for an engineer to simply connect the wire from the box to the hub.
I have contacted them numerous times and get absolutely nowhere. I have spent literally hours trying to get past their infuriating chatbots I have received update after update after update after update, every update telling me that there's no update and to wait for for an update. I finally got a call from the complaints team who read something meaningless from his script and told me to wait for an update. This is so far beyond pathetic that it's genuinely affecting me. I just want the cable plugged in, how hard can that be.
