Broadband

[homichon]

I called 4times on the 4/12/24 and was disconnected twice and then when I actually got through was told that no one was available to take my call, so I asked for a call back, which I didn’t receive. 

I am awaiting a decision on a billing dispute. Can you help with this matter please. 

[Arne-TalkTalk]

Hi homichon

Can you give me more details of this dispute, and I can look into it.

Thank you

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you. 

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.