Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Broadband fullfibre150 rejection

Jayty
Sightseer
Private Message TalkTalk

on ‎13-03-2026 07:03 PM

Message 6 of 6

Are any other customers having the same problems upgrading to to Full Fibre 150. I have now had 3 contracts cancelled.  3  months later I have had to sign a new 4  th contract . 
The CEO complains manager could not guarantee it would go through successfully this time. 

Labels:
0 Likes
5 REPLIES 5

Philile-TT
Support Team
Staff
Private Message

on ‎16-03-2026 07:05 AM

Message 1 of 6

@Divsec @Gliwmaeden2 thank you for your support. 

Phili
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎13-03-2026 07:56 PM

Message 2 of 6

@Jayty, forum staff will not be able to check the status of your order before Monday. 

 

Even then, they will need you to follow up directly through the Full Fibre team, either through Chat or on 03451 720074 [9am - 6pm Saturday; till 7pm Monday to Friday] as they don't have direct access to the Full Fibre systems themselves. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes

Jayty
Sightseer
Private Message TalkTalk

on ‎13-03-2026 07:30 PM

Message 3 of 6

It would appear if you got on chat and ask a question or state a problem they update it to a complaint. But nothing gets resolved or rectified.  
All the chat agents appear to be reading from cards and do not answer questions. 
They just transfer you to the Loyalty team 

0 Likes

Jayty
Sightseer
Private Message TalkTalk

on ‎13-03-2026 07:25 PM

Message 4 of 6

No. They can not explain why they keep cancelling my contract just that it is rejected by the system . 

0 Likes

Divsec
Community Star
Private Message TalkTalk

on ‎13-03-2026 07:20 PM

Message 5 of 6

Hi @Jayty have you been given any explanation to why?

 

Generally once a complaints manager is involved with a customer the staff here take a back seat. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026