Please link my emails to by broadband account

[Poonja]

I have lost access to my lineone.net account. I am an existing broadband account.
Please linked my emails to my broadband account, so I can regain access.

[Philile-TT]

@Poonja I have had a look at your account and since the escalation was submitted, I now need you to contact the relevant department using the contact details listed below for further assistance. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

http://community.talktalk.co.uk/onlinechat

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm 

[Philile-TT]

@Poonja I will check your account and get back to you. 

[Poonja]

Just re-tried, still no reset link to my phone or alternative email.

[Philile-TT]

@Poonja please re-try today and advise

[Gliwmaeden2]

Sadly support staff are not back on here before Monday, @Poonja.

I suggest that you try calling 03451 720088 today (closes 6pm and not open on Sunday) or use Chat meanwhile to see if they can help, as it must be very worrying. 

[Poonja]

Hi Phili, I've waited 24 hours and tried again. I am still not receiving the password reset link to my phone or alternative email.

[Philile-TT]

@Poonja thank you I have received it. I have submitted an escalation for the back-office team to update the recovery details, please allow 24 hours and attempt to change the password again for now please advise your family and friends and also your bank if possible that you have lost connection to your email just in case it has been hacked. 

[Poonja]

Just sent you a private message, thanks.

[Philile-TT]

@Poonja please provide your email address on the private message and also an alternate email address and mobile number. 

[Poonja]

Webmail, https://apps.talktalk.co.uk/

[Philile-TT]

@Poonja are you using webmail or mail client? 

[Philile-TT]

@Poonja I will look into your account and advise further. 

[Poonja]

I just can’t login to the account, not received any messages. I had auto forwarding set up, so all my emails were being sent to my gmail account, but that stopped. So I tried to login, and it says password incorrect, if I try forgot password, I don’t receive the reset link to my phone or gmail account. So can’t access. 

The challenge is that I have had this account for a long time, and it’s the main email address for a number of my other services, so currently I am locked out of many accounts as I’m not recovering the 2FA code that arrives by email. 

[Philile-TT]

@Poonja are you getting a message that is directing you to sign up to Everymail when you trying to access ? 

[Philile-TT]

@Poonja I will have to check with the team if this is still possible as the migration has happened.