@MJF313, there's no staff support on the forum any more.
You need to contact Talktalk directly during the day to get this sorted. Chat is only via My Account now, it seems.
https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...
03451 720088 opens at 9am and is free from a Talktalk landline.
Meanwhile, run antivirus software or Malwarebytes on all your devices to check they are clean.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
