Charged for engineer visit

[DIYdad]

Hi. I've just had a bill with a charge for an engineer visit. Talktalk customer service sent them without any mention of a charge. The engineers did not do any work inside my property and said they found a lose wire in the box at the top of the street that hadn't been properly secured which was causing my speeds to halve. As far as I can tell there's no valid reason to charge (even if I had been warned). Anyone know what the best way is to get this resolved please? Thanks

[DIYdad]

Thanks Arne. Just for others in the same situation....I was initially told the charge was valid and I should have read the T&Cs to know the appointment could be chargeable (albeit that's not ever mentioned when TalkTalk conclude they need to send an engineer). I challenged the validity of the charge and it was dropped and was told a credit was applied to my account. I checked back after 2 weeks and no credit had been applied so instead a refund was issued and I have been able to take that money out and back into my bank account.  If you're in the same position (1) don't just accept the charge and (2) get a REFUND not a credit. 

[Arne-TalkTalk]

Hi DIYdad

I can see that a credit has been raised for the charge. 

You can request a refund via My Account.

Regards.