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on 13-02-2025 07:43 PM
I have been billed £75 on my most recent bill for an engineer charge.
An engineer did come to my property due to my internet not working. He established the problem was the router. I was sent a replacement router which I connected and my internet was then working again.
In total I was left without internet for almost 1 week. The fault was with the initial router I had been supplied with. As far as I am aware, the engineer did not mention anything about me having caused the fault.
I am extremely disappointed to see that I have been charged when I was not responsible for the issue. I expected compensation for the almost 1 week period without internet and to be charged £75 when the issue was with a router I was provided with is shocking.
Please can someone look into this and help me.
Kind regards,
Amit
on 15-02-2025 11:18 AM
Automatic compensation takes up to 30 days to be applied if your situation meets their criteria, @itsmeamit89.
See here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
Forum staff will not be back before Monday now.
on 15-02-2025 09:51 AM
Hi.
I am thankful for the refund of the engineer charge.
Am I eligible for any compensation due to having been without internet for almost a week for no fault of my own?
Kind regards,
Amit
on 14-02-2025 11:47 AM
Hi @itsmeamit89
A credit has been raised on your account, you can request a refund via My Account.
Regards
on 13-02-2025 08:13 PM
I have moved this to the Billing section for you.