I have been billed £75 on my most recent bill for an engineer charge.
An engineer did come to my property due to my internet not working. He established the problem was the router. I was sent a replacement router which I connected and my internet was then working again.
In total I was left without internet for almost 1 week. The fault was with the initial router I had been supplied with. As far as I am aware, the engineer did not mention anything about me having caused the fault.
I am extremely disappointed to see that I have been charged when I was not responsible for the issue. I expected compensation for the almost 1 week period without internet and to be charged £75 when the issue was with a router I was provided with is shocking.
Please can someone look into this and help me.
Kind regards,
Amit
