Engineer charge

[itsmeamit89]

I have been billed £75 on my most recent bill for an engineer charge. 

An engineer did come to my property due to my internet not working. He established the problem was the router. I was sent a replacement router which I connected and my internet was then working again. 

In total I was left without internet for almost 1 week. The fault was with the initial router I had been supplied with. As far as I am aware, the engineer did not mention anything about me having caused the fault. 

I am extremely disappointed to see that I have been charged when I was not responsible for the issue. I expected compensation for the almost 1 week period without internet and to be charged £75 when the issue was with a router I was provided with is shocking.

Please can someone look into this and help me.

Kind regards,

Amit

[Gliwmaeden2]

Automatic compensation takes up to 30 days to be applied if your situation meets their criteria, @itsmeamit89.

See here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Forum staff will not be back before Monday now. 

[itsmeamit89]

Hi. 

I am thankful for the refund of the engineer charge.

Am I eligible for any compensation due to having been without internet for almost a week for no fault of my own?

Kind regards,

Amit

[Arne-TalkTalk]

Hi @itsmeamit89  

A credit has been raised on your account, you can request a refund via My Account. 

Regards

[ferguson]

@itsmeamit89 

I have moved this to the Billing section for you.