Final Bill?

[shrub]

I left TalkTalk on 23 January 2025.

I'm still waiting for a Final Bill and a bag for posting the equipment back for recycling.

Yesterday I received a bill for this month's £35+ of which I've used not a jot.

Not happy obviously, I'd like some clue as to what is occuring?

Why is it taking so long to resolve?

Any help will be gratefully received.

[Arne-TalkTalk]

Returns bag has been issued , there will be a bill issued on the 17th March showing a refund owed, you will stil be able to log into My Account to request the amount owed. 

[shrub]

Updated as requested

[Arne-TalkTalk]

Hi shrub

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards