Cancelled on 25 March 2025 got letter saying need to pay for service until transfer & keeping number

[rpd123]

I contacted talktalk on 25 March to cancel the service. I sold my home on that date and do not require TalkTalk at my new home. I was reassured that I would not pay anything more. I have the chat transcript with an Talk Talk agent as evidence.  My (now old) telephone number for this bill is in my personal information in my profile. Please advise.

The letter says:

"As you're out of contact, you won't have to pay any early termination charges, but you'll still need to pay for your service until transfers over to your new provider" - I'm NOT transferring anything over to a new provider.  My new home already has existing seperate arrangements not related to TalkTalk whatsoever.

"You're keeping your TalkTalk landline number" - no I'm not, for reason given above.

 

[Arne-TalkTalk]

Hi @rpd123

i can confirm that the account is disconnected as of the 28th March, the letter was issued 25th March so you can ignore it. 

Sorry for any confusion. 

[Gliwmaeden2]

If you are simply leaving, they should have taken 25th March as the start of your notice period, @rpd123 [so 30 days].

So, though they don't charge an early termination fee, in some ways it's worse as it's full contract prices with 30 days notice.

See the Ts&Cs linked at the end of the page, and their cancellation information page here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

They'll be charging you till 24th / 25th April, depending on how it's counted, @rpd123. That will probably not fit neatly with the billing cycle that you were on, so it can take a while to sort out the final bill.

But I'd ring them up on Saturday [open 9am till 6pm, not open Sunday] on 03451 720088 and spell out that you'd told them before that you were simply leaving, or otherwise you'll be waiting for ever for them to cancel your account because of this mythical "switch".

Insist on that 30 day notice period and no more, @rpd123.

An awful lot is done by script and generic settings with Talktalk, so someone has sent you that letter without thinking. 

Support staff will also be able to check that the cancellation was processed correctly, but they are not back on here before Monday now. Your thread is in the queue for their attention after the weekend.