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Can't Get A Refund From TalkTalk

Biggles24
First Timer
Private Message TalkTalk

on ‎08-11-2024 08:31 AM

Message 5 of 5

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refund button the timing circle starts turning and never stops. There's no communication as to what will happen next, no information, just a turning circle that goes on forever.

What can I do?

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Biggles24

on ‎12-11-2024 02:16 PM

Message 1 of 5

Hi Biggles24

 

Your refund has been sent and should be with you in a few days. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Divsec
Community Star
Private Message TalkTalk
In response to Biggles24

on ‎08-11-2024 01:28 PM

Message 2 of 5

Hi @Biggles24 great news glad to have been of help.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Biggles24
First Timer
Private Message TalkTalk

on ‎08-11-2024 01:24 PM

Message 3 of 5

Thank you Divsec, changing browser worked. I've now had an email from TalkTalk confirming that they're reviewing my request.

Divsec
Community Star
Private Message TalkTalk

on ‎08-11-2024 09:59 AM

Message 4 of 5

Hi @Biggles24 try using a different browser to access your account.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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