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Can't Get A Refund From TalkTalk

Biggles24
First Timer
Private Message TalkTalk
Message 2 of 2

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refund button the timing circle starts turning and never stops. There's no communication as to what will happen next, no information, just a turning circle that goes on forever.

What can I do?

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1 REPLY 1

Divsec
Community Star
Private Message TalkTalk
Message 1 of 2

Hi @Biggles24 try using a different browser to access your account.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

I don't work here and all my opinions are my own.
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