Can't Get A Refund From TalkTalk

[Biggles24]

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refund button the timing circle starts turning and never stops. There's no communication as to what will happen next, no information, just a turning circle that goes on forever.

What can I do?

[Divsec]

Hi @Biggles24 great news glad to have been of help.

[Biggles24]

Thank you Divsec, changing browser worked. I've now had an email from TalkTalk confirming that they're reviewing my request.

[Divsec]

Hi @Biggles24 try using a different browser to access your account.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here