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Can't Get A Refund From TalkTalk

Biggles24
First Timer
Private Message TalkTalk
Message 5 of 5

My last payment to TalkTalk was taken on 27th September 2024 shortly after which I left TalkTalk for Virgin. Recently I've been trying to get a refund because my account is in credit but it's impossible to get a result. When you press the Get a Refund button the timing circle starts turning and never stops. There's no communication as to what will happen next, no information, just a turning circle that goes on forever.

What can I do?

0 Likes
4 REPLIES 4

Message 1 of 5

Hi Biggles24

 

Your refund has been sent and should be with you in a few days. 

 

Regards

Message 2 of 5

Hi @Biggles24 great news glad to have been of help.

I don't work here and all my opinions are my own.

Biggles24
First Timer
Private Message TalkTalk
Message 3 of 5

Thank you Divsec, changing browser worked. I've now had an email from TalkTalk confirming that they're reviewing my request.

Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Biggles24 try using a different browser to access your account.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

I don't work here and all my opinions are my own.