TalkTalk Account No not in same format as required by TopCashBack

[cooldude007]

I had placed an order on 30/01/2025 for TalkTalk Full Fibre 900 via the TopCashBack website with cookies turned on and placing the order via the webpage redirected from the TopCashBack website as they had a £100 cashback offer.  My TalkTalk fibre broadband services went live on 06/03/2025.  There is nothing tracked on my TopCashBack account still. When I tried to log a missing cashback claim it requires a TalkTalk order number or account id beginning with N7, N8 or S0, followed by 7 digits. But the TalkTalk Account No I received is a 10 digit number without any character prefixes. Could you please let me know where I can find this on the TalkTalk MyAccount page or provide this information to me so that I can share it with TopCashBack to claim the cashback. Thanks.

[Arne-TalkTalk]

Hi cooldude007

I dont have access to the order reference for your sale as it was supplied by City Fibre, call and ask to speak to the full fibre team they should be able to help.  

Regards

[cooldude007]

Hi @Arne-TalkTalk . Thanks for your reply. I am ok to wait for 120 days. But just also wanted to flag up that although cookies were enabled and I was redirected to TalkTalk website by TopCashBack using their offer link, the order did not show up completely as a claim on the TopCashBack website. It has tracked the date and timestamp when I was redirected to the TalkTalk website which I used to raise a missing claim on the TopCashBack website. And they sent me a response back requesting me to submit the TalkTalk account id beginning with N7, N8 or S0, followed by 7 digits. I have a feeling they will not process the cashback claim until either I or TalkTalk provides them the account id in the format they require. Thanks. 

[Arne-TalkTalk]

Hi cooldude007

As cookies where enabled The sale will be tracked by topcashback but can take 120 days to come through.

We can check after that time. 

[ferguson]

So just five days ago? It may still need to work through the system. The support team will look into this for you though.