TalkTalk Account No not in same format as required by TopCashBack

[cooldude007]

I had placed an order on 30/01/2025 for TalkTalk Full Fibre 900 via the TopCashBack website with cookies turned on and placing the order via the webpage redirected from the TopCashBack website as they had a £100 cashback offer.  My TalkTalk fibre broadband services went live on 06/03/2025.  There is nothing tracked on my TopCashBack account still. When I tried to log a missing cashback claim it requires a TalkTalk order number or account id beginning with N7, N8 or S0, followed by 7 digits. But the TalkTalk Account No I received is a 10 digit number without any character prefixes. Could you please let me know where I can find this on the TalkTalk MyAccount page or provide this information to me so that I can share it with TopCashBack to claim the cashback. Thanks.

[Arne-TalkTalk]

Hi cooldude007

As cookies where enabled The sale will be tracked by topcashback but can take 120 days to come through.

We can check after that time. 

[ferguson]

So just five days ago? It may still need to work through the system. The support team will look into this for you though.