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TopCashBack Needing Order Numher

ATLMic82
First Timer
Private Message TalkTalk

on ‎11-03-2025 02:52 PM

Message 5 of 5

I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"
All I got through from Talk Talk is my account number which TCB wont accept as it doesn't match the above.
Any ideas how i can get an order number with the format above, I've tried the live chat but it didn't help.


Thanks very much!

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4 REPLIES 4

ATLMic82
First Timer
Private Message TalkTalk
In response to Arne-TalkTalk

on ‎18-03-2025 03:36 PM

Message 2 of 5

I have already tried that and was met with confusion on their part. Is there some second tier support team I can speak to? 

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎18-03-2025 02:48 PM

Message 3 of 5

Hi ATLMic82

 

I would suggest calling and speaking to the full fibre team, I cant see city fibre order references.

 

Sorry 

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Divsec
Community Star
Private Message TalkTalk

on ‎11-03-2025 05:30 PM

Message 4 of 5

Hi @ATLMic82 your post has been escalated and you should hear soon.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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