TopCashBack Needing Order Numher

[ATLMic82]

I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"
All I got through from Talk Talk is my account number which TCB wont accept as it doesn't match the above.
Any ideas how i can get an order number with the format above, I've tried the live chat but it didn't help.

Thanks very much!

[Arne-TalkTalk]

Not that I'm aware of. 

[ATLMic82]

I have already tried that and was met with confusion on their part. Is there some second tier support team I can speak to? 

[Arne-TalkTalk]

Hi ATLMic82

I would suggest calling and speaking to the full fibre team, I cant see city fibre order references.

Sorry 

[Divsec]

Hi @ATLMic82 your post has been escalated and you should hear soon.