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on 14-02-2025 03:50 PM
Hi, On 27th January I received an email from TalkTalk saying that my £50 voucher would be with me within 10 days and if not to contact 'Gift cloud' which I have now done, (10th February) they have said I require an Order Reference Number which starts with 9, N, FTTP_ or SGQ. Having checked my email from TalkTalk I cannot find any of these reference numbers. Also the email from Gift Cloud has said that I should hear within 20 working days which seems a long time to wait.
13 hours ago
Thanks for the update.
Friday
Funnily enough I have just had a reply from Talktalk this afternoon, apologising for the delay but instead of a voucher I should get money off my account, not ideal but hopefully a result.
Not impressed to be honest with the length of time it has taken and certainly unimpressed with " gift cloud" who seem to be totally incompetent considering it is their bread and butter.
Friday
Has this been rectified now? I have been in this position every time with Gift Cloud it is nothing new, a simple enquiry can take a couple of months.
on 05-03-2025 07:31 AM
Thank you, hopefully it can be resolved soon.
on 04-03-2025 09:02 AM
Hi steedie1
I will pass your account details to the team who issue the vouchers.
on 03-03-2025 05:26 PM
Any chance of a reply please.
on 27-02-2025 02:26 PM
I have just received this email reply from 'giftcloud' which I have to say is not very promising.
They now suggest I have to contact TalkTalk to resolve this ?
To be honest it does not endear confidence in either Talktalk and certainly not 'Gift cloud ' if customers are treated in this way. I really don't understand why something so simple is made so complicated .
Could someone please look into this please.
Thank you
on 17-02-2025 02:30 PM
Hi steedie1
I have PM'd you the order ref.
Thank you
on 14-02-2025 11:47 PM
Talktalk is also at the mercy of Giftcloud for how long things take, @steedie1.
Staff will respond after the weekend.
on 14-02-2025 08:16 PM
Thank you , just seems that as the system has been in place a while now that it should go a little more smoothly.
on 14-02-2025 04:54 PM
Hi @steedie1 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.
https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info