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Awaiting Voucher

steedie1
Sightseer
Private Message TalkTalk

yesterday

Message 4 of 4

Hi, On 27th January I received an email from TalkTalk saying that my £50 voucher would be with me within 10 days and if not to contact 'Gift cloud' which I have now done, (10th February) they have said I require an Order Reference Number which starts with 9, N, FTTP_ or SGQ. Having checked my email from TalkTalk I cannot find any of these reference numbers. Also the email from Gift Cloud has said that I should hear within  20 working days which seems a long time to wait.

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to steedie1

yesterday

Message 1 of 4

Talktalk is also at the mercy of Giftcloud for how long things take, @steedie1.

 

Staff will respond after the weekend. 

Gliwmaeden2, a fellow customer.
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steedie1
Sightseer
Private Message TalkTalk

yesterday

Message 2 of 4

Thank you , just seems that as the system has been in place a while now that it should go a little more smoothly.

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Divsec
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

Hi @steedie1 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

 

I don't work here and all my opinions are my own.
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