Switched provider in August but still getting billed by talk talk

[Angeljoel]

Why am I still being billed when I switched to youfibre months ago and you cut my services 2 days before the switch? I am out of contract with talk talk and I cancelled at the end of July ‘24

[ferguson]

@DaveY11 

If you start your own topic the support team here can look into this for you. 

[DaveY11]

I am having this exact problem. I now understand that I might something but when I left I had a message to say what would owe would be less than £1. I never received anything to pay this. The first contact from TT was yesterday to say I owed 1 full months bill so called and it was explained that I would have to pay before getting a refund. I have logged into my account 1 day later and that amount has doubled. Zero contact to say why. Account was closed early January according to TT records but still closing the account? Not sure why I’m paying still?

[Arne-TalkTalk]

Hi Angeljoel

I have asked for the account to be closed, as the Copper leave behind service wasn't not picked by the OTS. 

The balance will be removed. 

Sorry 

[Gliwmaeden2]

@Angeljoel, One Touch Switching has only recently [12th September 24] come into practice for switching to full fibre from other companies. 

It's highly likely that Talktalk's billing system doesn't know that you left if you didn't call them directly yourself. 

03451 720088 after 9am. 

Even if it's been processed correctly and you told them etc, it takes a while for billing to stop because at that time, if the new company didn't get in touch, you'd have to give 30 days' notice yourself. Billing doesn't just stop when out of contract. It rolls on at full price.

It can then take another month after the cease, if it's come into effect, to sort out billing which is not likely to be on the same cycle as your cease / end of contract date. You will eventually get a bill for £0.00, and only at that stage is it safe to stop the DD.

Check the details of the cancellation process in the subsections in this article:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

I'll move this to the billing section for you for staff attention.