Caller ID is still not working

[userID]

Hello there,

I spoke to tech support last summer (2024) about this but its still borked and the Mrs is getting on at me about it again.

The story, 

It worked fine (for years) until my neighbour opposite me had full fibre fitted (not sure of the provider) There was a OpenReach guy up our telegraph pole trying to sort out an issue with the neighbour's new connection. That is when the caller ID stopped working for us, it states on the handset "EXTERNAL" whenever the phone rings. 

The OpenReach guy was back the next day, so I went outside and asked what he may have done, he said "Nothing to do with me mate". But its one hell of a coincidence isn't it? Incidentally, the plastic cover at the top of the pole has been off since then, the cover is dangling and in a bit of a breeze makes a really crappy wind-chime, all the wires and connections are exposed which can't be too good long term.

I spoke to tech support after this and they were helpful with ideas and tests etc, went through all the steps, even down to the test socket at the time but  nothing remedied it. Left it with them, then, a couple of days later, we got Caller ID back, for about half a day. Then nothing since.

I would have called back, but life happened and I kept not getting round to it. I'm hoping this route will help.

Cheers Marco

[Karl-TalkTalk]

Hi

our colleagues have escalated this to engineers over at PXC.  There is no eta as yet given by them.

Thanks  

Karl. 

[userID]

Hi guys, I missed a landline call from Ollie on Thursday afternoon (sorry) He said on the answer-phone message that he would try to call and text my "alternative" number (mobile) but I never received it. I still have the issue with the caller ID not working and I don't want to fall out of the loop, so to speak, by missing the call. I'm not expecting much over the weekend but hopefully I'll hear form either Ollie or @Karl-TalkTalk  next week.

Cheers Marco

[Karl-TalkTalk]

No Problem 🙂

Karl 

[userID]

Appreciate all your help @Karl-TalkTalk 

[Karl-TalkTalk]

Hi

I'm still following this case internally.  I see the teams have been in touch, and have now scheduled an out of hours card reset at the exchange.

Karl.

[Karl-TalkTalk]

Hi

Our network teams have been working on this and have a call scheduled for you, today.

Thanks  

Karl. 

[userID]

Thanks  @Karl-TalkTalk I'll wait to hear

[Karl-TalkTalk]

Hi

I've asked our network teams to take a look. We'll let you know as soon as they reply.

Thanks  

Karl. 

[userID]

Sadly @Chris-TalkTalk , it is a no change. 

Like I posted originally, the problem seemed to start after that OpenReach guy was fiddling about with our pole outside the property. It's still uncovered at the top. Could it be something up there?

[Chris-TalkTalk]

I've re-added caller display. Could you give it a couple of hours and then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

I've removed it, I'll re-add it in a couple of hours

Chris

[Chris-TalkTalk]

OK, I'll try removing it and re-adding it from my side.

Chris

[userID]

Nope, still the same.

[Chris-TalkTalk]

Hi userID,

Is it still not working?

Chris

[Gliwmaeden2]

Staff will respond after the weekend, @userID.

[userID]

Hi Debbie, I'm afraid its the same message "EXTERNAL"

sigh

[Debbie-TalkTalk]

Hi @userID 

Apologies for this.

I've made a change on my side, please can you retest and let me know if this has worked?

[userID]

Hi Debbie, Tested this evening directly into the test socket, with no other devices on any extensions. Still states "EXTERNAL"

Gah!

[userID]

ahh I see, I think then it might be something to do with the verified IP address has to match the next time you post. Right now, I'm needing to switch off my router (due to this problem) I keep getting a new IP to re-verify. Kinda makes sense, even though its a bit annoying. 

thanks

[Gliwmaeden2]

@userID, if you don't sign out after posting, your log in stays for several days usually  - I find it can vary from a couple of days up to a week or 10 days, so very unpredictable.

It does go through phases of logging me out within a few hours, and may also lose it when you are using mobile data rather than home wifi, or using WiFi elsewhere  - and sometimes comes back again at home without having to sign in again. So it can be erratic.