Hello there,
I spoke to tech support last summer (2024) about this but its still borked and the Mrs is getting on at me about it again.
The story,
It worked fine (for years) until my neighbour opposite me had full fibre fitted (not sure of the provider) There was a OpenReach guy up our telegraph pole trying to sort out an issue with the neighbour's new connection. That is when the caller ID stopped working for us, it states on the handset "EXTERNAL" whenever the phone rings.
The OpenReach guy was back the next day, so I went outside and asked what he may have done, he said "Nothing to do with me mate". But its one hell of a coincidence isn't it? Incidentally, the plastic cover at the top of the pole has been off since then, the cover is dangling and in a bit of a breeze makes a really crapping wind-chime, but all the wires and connections are exposed which can't be too good.
I spoke to tech support after this and they were helpful with ideas and tests etc, went through all the steps, even down to the test socket at the time but nothing remedied it. Left it with them, then, a couple of days later, we got Caller ID back, for about half a day. Then nothing since.
I would have called back, but life happened and I kept not getting round to it. I'm hoping this route will help.
Cheers Marco
