Caller ID is still not working

[userID]

Hello there,

I spoke to tech support last summer (2024) about this but its still borked and the Mrs is getting on at me about it again.

The story, 

It worked fine (for years) until my neighbour opposite me had full fibre fitted (not sure of the provider) There was a OpenReach guy up our telegraph pole trying to sort out an issue with the neighbour's new connection. That is when the caller ID stopped working for us, it states on the handset "EXTERNAL" whenever the phone rings. 

The OpenReach guy was back the next day, so I went outside and asked what he may have done, he said "Nothing to do with me mate". But its one hell of a coincidence isn't it? Incidentally, the plastic cover at the top of the pole has been off since then, the cover is dangling and in a bit of a breeze makes a really crappy wind-chime, all the wires and connections are exposed which can't be too good long term.

I spoke to tech support after this and they were helpful with ideas and tests etc, went through all the steps, even down to the test socket at the time but  nothing remedied it. Left it with them, then, a couple of days later, we got Caller ID back, for about half a day. Then nothing since.

I would have called back, but life happened and I kept not getting round to it. I'm hoping this route will help.

Cheers Marco

[Karl-TalkTalk]

Hi

Our network teams have been working on this and have a call scheduled for you, today.

Thanks  

Karl. 

[userID]

Thanks  @Karl-TalkTalk I'll wait to hear

[Karl-TalkTalk]

Hi

I've asked our network teams to take a look. We'll let you know as soon as they reply.

Thanks  

Karl. 

[userID]

Sadly @Chris-TalkTalk , it is a no change. 

Like I posted originally, the problem seemed to start after that OpenReach guy was fiddling about with our pole outside the property. It's still uncovered at the top. Could it be something up there?

[Chris-TalkTalk]

I've re-added caller display. Could you give it a couple of hours and then retest. Please let us know how you get on

Chris

[Chris-TalkTalk]

I've removed it, I'll re-add it in a couple of hours

Chris

[Chris-TalkTalk]

OK, I'll try removing it and re-adding it from my side.

Chris

[userID]

Nope, still the same.

[Chris-TalkTalk]

Hi userID,

Is it still not working?

Chris

[Gliwmaeden2]

Staff will respond after the weekend, @userID.

[userID]

Hi Debbie, I'm afraid its the same message "EXTERNAL"

sigh

[Debbie-TalkTalk]

Hi @userID 

Apologies for this.

I've made a change on my side, please can you retest and let me know if this has worked?

[userID]

Hi Debbie, Tested this evening directly into the test socket, with no other devices on any extensions. Still states "EXTERNAL"

Gah!

[userID]

ahh I see, I think then it might be something to do with the verified IP address has to match the next time you post. Right now, I'm needing to switch off my router (due to this problem) I keep getting a new IP to re-verify. Kinda makes sense, even though its a bit annoying. 

thanks

[Gliwmaeden2]

@userID, if you don't sign out after posting, your log in stays for several days usually  - I find it can vary from a couple of days up to a week or 10 days, so very unpredictable.

It does go through phases of logging me out within a few hours, and may also lose it when you are using mobile data rather than home wifi, or using WiFi elsewhere  - and sometimes comes back again at home without having to sign in again. So it can be erratic. 

[Debbie-TalkTalk]

Hi @userID 

Thanks for your reply. Please let me know how you get on.

Are you logged into the Community every time you start to reply?

[userID]

Hi Debbie-I did do that before (last summer) But I haven't done it recently. I will test that tomorrow I hope and report back.

Quick side question, is it normal to have to get a verification code every time I want to reply to you guys questions? 

Cheers

[Debbie-TalkTalk]

Hi userID

Apologies for this.

Please can you confirm if you have tested with just the caller display phone directly at the test socket?

I can then pass this over to our Faults escalation team.

Thanks

[userID]

Hi Chris, It's still not working I'm afraid.

It's still reporting incoming calls as simply "EXTERNAL"

[Chris-TalkTalk]

Hi userID,

Any luck?

Chris