Hi,
I need assistance as I’m going around in circles with this issue. I referred my father to TalkTalk through the partnership with TalkTalk and Giftcloud, with the promise that we would both receive a £50 voucher once his billing commenced.
On January 20th, I received an email confirming that my father had completed the switch and that I would receive my voucher within 10 days. It is now March 3rd, and I have still received nothing.
The initial email clearly instructed me to contact hello@giftcloud.com if I did not receive my voucher within 10 days. Despite following this instruction and raising two separate tickets, I have yet to receive my reward. My first ticket was acknowledged, but all follow-ups were ignored for almost four weeks, forcing me to open a second ticket just to get a response. This is completely unacceptable and reflects extremely poor customer service. When I referenced my first ticket in the second request, I was then told to raise this issue with TalkTalk instead.
At this point, this feels like blatant false advertising. I have upheld my part of the agreement by referring my father, and as a loyal customer across multiple family households for years, I am extremely disappointed by the lack of resolution and accountability. I am being passed back and forth with no one taking responsibility.
This partnership between TalkTalk and Giftcloud needs significant improvement, particularly in communication and the fulfillment of promised rewards.
I would appreciate immediate assistance in ensuring that both my father and I receive the vouchers we were promised.
Many thanks,
