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Get tailored support with your TalkTalk account and bills.

Final attempt to close my account.

aamir3
First Timer
Private Message TalkTalk
Message 6 of 6

I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my account still shows active. I am not sure what I need to do now is this the point for me to reach out to consumer court or still there is some hope ?

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5 REPLIES 5

Message 1 of 6

Hi aamir3

 

The fault has been cleared and the account is now cancelled. 

 

There is no balance on the account also. 

 

Sorry for the delay. 

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Message 2 of 6

If the bill was created before the account was closed, it would still automatically be sent, @aamir3.

 

There may still be a fault getting in the way, so I'll re-escalate this thread for staff to follow up. It will be after the weekend before you hear back. 

Gliwmaeden2, a fellow customer.
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Message 3 of 6

Thanks a lot but is it closed yet I just received one email stating my account will be closed as last time but again I have received my bill today. 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi aamir3

 

It looks like the switch order has remained open, I have logged this as a fault . 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

@aamir3, are the bill notifications for  £0.00?

 

It does take a while to wind everything up. There's a 30 day notice period or till you switched, not necessarily synchronised with your billing cycle; potential refunds to claim via My Account. This article indicates that there can be perfectly valid reasons for bills to come in after the cease on the line:

 

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

 

The account itself remains open for 12 months after you leave - useful for people needing to look up old bills.

 

I'll move this to the billing section for staff to check exactly what's going on for you - they reply Monday to Friday, during the day. 

 

It's not a broadband service issue, hence moving  it across to the billing section. 

Gliwmaeden2, a fellow customer.
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Anonymous User