Final attempt to close my account.
on 06-02-2025 09:55 PM
Message 6 of 6
I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my account still shows active. I am not sure what I need to do now is this the point for me to reach out to consumer court or still there is some hope ?
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5 REPLIES 5
on 04-03-2025 08:39 AM
Message 1 of 6
Hi aamir3
The fault has been cleared and the account is now cancelled.
There is no balance on the account also.
Sorry for the delay.
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on 01-03-2025 11:04 AM
Message 2 of 6
If the bill was created before the account was closed, it would still automatically be sent, @aamir3.
There may still be a fault getting in the way, so I'll re-escalate this thread for staff to follow up. It will be after the weekend before you hear back.
Gliwmaeden2, a fellow customer.
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on 01-03-2025 10:22 AM
Message 3 of 6
Thanks a lot but is it closed yet I just received one email stating my account will be closed as last time but again I have received my bill today.
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on 10-02-2025 02:08 PM
Message 4 of 6
Hi aamir3
It looks like the switch order has remained open, I have logged this as a fault .
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on 06-02-2025 11:07 PM
Message 5 of 6
@aamir3, are the bill notifications for £0.00?
It does take a while to wind everything up. There's a 30 day notice period or till you switched, not necessarily synchronised with your billing cycle; potential refunds to claim via My Account. This article indicates that there can be perfectly valid reasons for bills to come in after the cease on the line:
https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229
The account itself remains open for 12 months after you leave - useful for people needing to look up old bills.
I'll move this to the billing section for staff to check exactly what's going on for you - they reply Monday to Friday, during the day.
It's not a broadband service issue, hence moving it across to the billing section.
Gliwmaeden2, a fellow customer.
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