my account is showing seesion ends in 120 seconds,i cannot pay my bill as now it seems to be blocked

[dbbath19521]

my account sarted off showing session ends in 120 xeconds after trying to open it a few times its now blocked i need pay my bill any ideas as talk talk dont seem to answer when i call please help

[Arne-TalkTalk]

Hi @dbbath19521

I cant seem to find a your account, can you add your account number to your community profile. 

Thank you 

[ferguson]

@dbbath19521 

Have look at the payment methods help page which includes this information:

Call our dedicated 24 hour payment line on 0345 172 0040. Be sure to have the following details to hand:

• Your TalkTalk account number
• A valid debit or credit card

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you. I will also move this to the Billing board as that is more appropriate.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.