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Cannot close account

Nanonic
Newbie
Private Message TalkTalk

3 hours ago

Message 3 of 3

I cancelled all of my services in 2017 but my account is still active and I can log into it.

I can't seem to find any way to close the account and the bot doesn't help.

Searching the forum seems to show that this should have automatically been closed a year after my last bill, but this obviously hasn't happened.

Any help?

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2 REPLIES 2

Nanonic
Newbie
Private Message TalkTalk

3 hours ago

Message 1 of 3

All added

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ferguson
Community Star
Private Message TalkTalk

3 hours ago

Message 2 of 3

If you would like the support team here to look into this for you make sure that your personal details including the old TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can try to identify the account and then wait for them to respond.

 

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