Cannot close account

[Nanonic]

I cancelled all of my services in 2017 but my account is still active and I can log into it.

I can't seem to find any way to close the account and the bot doesn't help.

Searching the forum seems to show that this should have automatically been closed a year after my last bill, but this obviously hasn't happened.

Any help?

[Arne-TalkTalk]

Hi @Nanonic

The online account does close after 12 months, however when you log in it resets the timer. 

I have de-registered the account so you wont be able to log in.  

[Nanonic]

All added

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including the old TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can try to identify the account and then wait for them to respond.