Your Account

Nanonic · ‎05-02-2025

I cancelled all of my services in 2017 but my account is still active and I can log into it.

I can't seem to find any way to close the account and the bot doesn't help.

Searching the forum seems to show that this should have automatically been closed a year after my last bill, but this obviously hasn't happened.

Any help?

Arne-TalkTalk · ‎06-02-2025

Hi @Nanonic

The online account does close after 12 months, however when you log in it resets the timer.

I have de-registered the account so you wont be able to log in.

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Nanonic · ‎05-02-2025

All added

ferguson · ‎05-02-2025

If you would like the support team here to look into this for you make sure that your personal details including the old TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can try to identify the account and then wait for them to respond.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Your Account

Cannot close account