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Cancelled package - still paying . Help ?

slingshot1
Visitor
Private Message TalkTalk

11 hours ago

Message 2 of 2

 

  Cancelled my Package with TALKTALK months ago. Still being billed ?!

   Have tried to discuss further with them but phoning creates a loop without

   a human to speak to.

   Hoping a TALKTALK rep sees this so can sort it out. The cancelation was acknowledged

   in my only account awhile ago, but not now ?

 

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1 REPLY 1

fr8ys
Community Star
Private Message TalkTalk

10 hours ago

Message 1 of 2

Staff here can check the status of your account but I believe if there is a cancellation issue they cannot action this.

To cancel you will need to phone (doing via chat requires a member of staff to call you so will also delay any action required), so phoning now will be the quickest option for you.

 

Try phoning 0345 172 0088 and ask for the Loyalty Team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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