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Cancelled package - still paying . Help ?

slingshot1
First Timer
Private Message TalkTalk

on ‎09-01-2025 10:35 AM

Message 3 of 3

 

  Cancelled my Package with TALKTALK months ago. Still being billed ?!

   Have tried to discuss further with them but phoning creates a loop without

   a human to speak to.

   Hoping a TALKTALK rep sees this so can sort it out. The cancelation was acknowledged

   in my only account awhile ago, but not now ?

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

‎13-01-2025 11:50 AM - edited ‎13-01-2025 11:52 AM

Message 1 of 3

Hi slingshot1

 

Have you trasnferred to another provider,  If so when was the transfer made? 

 

The account is showing as disconnected which was placed on the 29th November and cancelled on  28th December. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎09-01-2025 11:41 AM

Message 2 of 3

Staff here can check the status of your account but I believe if there is a cancellation issue they cannot action this.

To cancel you will need to phone (doing via chat requires a member of staff to call you so will also delay any action required), so phoning now will be the quickest option for you.

 

Try phoning 0345 172 0088 and ask for the Loyalty Team.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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