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Get tailored support with your TalkTalk account and bills.

reciving a bill that shows £0.00 can someone explain it

Arthur1988
First Timer
Private Message TalkTalk

on ‎26-02-2025 04:19 PM

Message 2 of 2

Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on.

 

receiving a bill that says £0.00.

Arthur1988_0-1740586496743.png

 

another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS account; I'm just stuck in an infinite loading loop. screenshot below. 

Arthur1988_1-1740586644007.png

 

do you have an app for Android? can you link me the Play Store link as i cant find it even when searching "talktalk"? 

 

thank you.

 

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ferguson
Community Star
Private Message TalkTalk

on ‎26-02-2025 04:27 PM

Message 1 of 2

Can you put your nan's full name, address and TalkTalk phone number in the Private notes section of your community profile (click here) and the support team can have a look. Bear in mind that they may be limited by Data Protection rules as to what they can tell you. 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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