reciving a bill that shows £0.00 can someone explain it

[Arthur1988]

Can someone explain my nans bill? last month she had the same. she asked me to find out what was going on.

receiving a bill that says £0.00.

another question: why is the TalkTalk website so slow and unusable? i cant view anything about my NANS account; I'm just stuck in an infinite loading loop. screenshot below. 

do you have an app for Android? can you link me the Play Store link as i cant find it even when searching "talktalk"? 

thank you.

[ferguson]

Can you put your nan's full name, address and TalkTalk phone number in the Private notes section of your community profile (click here) and the support team can have a look. Bear in mind that they may be limited by Data Protection rules as to what they can tell you.