The most common cause of not being able to access is the use of pop up or ad blockers.
If you use these try disabling them for the TalkTalk domain.
Have you tried an alternative browser? I know its a faff just to use one browser for accessing one site, but try a fresh one (I use Opera) and don't enable any extensions.
Does that work?
So that staff can look into or you, what is your chosen browser of choice?
Have you tried resetting this back to "factory settings"? If not this might be worth a try and if you can then access, add your extensions back one at a time and retest after adding each. This might help identify which extension is casing the issue, if any.
Also, which operating system are you using, as a recent issue was caused by a customer using an unsupported version of Windows?
Let us know how you get on please and any other steps or things you have tried to get this working.
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
