International Max Calls Boost

[HelenaH]

Existing long-term customer. One of my offers is the International Max Calls Boost for 1500 minutes to 55 countries at £7 per month. The offer states that this also includes all UK calls 24 hours per day.

Is the UK calls part of this correct?

[Arne-TalkTalk]

Hi HelenaH

Its been raised, I will chase it up again.

Just to clarify the international Max offers:

• 1500 minutes of calls to landline or mobile numbers in 55 countries from the TalkTalk landline.
• Discounted rates to all international destinations from the TalkTalk landline.

Thank you

[Gliwmaeden2]

Re-escalated for you, @HelenaH.

[HelenaH]

@Arne-TalkTalk 

Just for info. Still displaying

• Unlimited calls to UK mobiles and landlines 24 hours a day

on my Existing Customer Offers and Upgrades

[HelenaH]

Bets offers I've ever had from TalkTalk. @Gliwmaeden2 😎

[Gliwmaeden2]

It's a nonsense, @HelenaH.

@Arne-TalkTalk, they have even said that "weekend and evening only" includes 24 hours a day UK calls.

Did someone press the wrong button setting up the offers? 

[HelenaH]

It is displayed after logging into My Account hub and selecting My Offers and Upgrades:

It lists three offers for me all with Unlimited calls to UK mobiles and landlines 24 hours a day as follows

Evening Weekend Calls at £8 ... 

Plan includes:

• Unlimited calls to UK mobiles and landlines 24 hours a day
• Simple way to control your calling costs
• Dip in and out one month at a time - no long term commitment

Unlimited UK Calls at £14 ...

Plan includes:

• Unlimited calls to UK mobiles and landlines 24 hours a day
• Simple way to control your calling costs
• Dip in and out one month at a time - no long term commitment

International Max Calls Boost at £7 ...

Plan includes:

• Enjoy 1,500 minutes to mobiles and landlines in over 50 countries​
• Unlimited calls to UK mobiles and landlines 24 hours a day
• Dip in and out one month at a time - no long term commitment

[Arne-TalkTalk]

Can you give me the link to that page, I cant find it.  This is what I see. 

 

International Max Calls Boost

This boost includes calls to overseas mobiles. It's just £14.00 a month and you can make up to 1500 minutes of calls abroad for no extra charge. The calls must be from your TalkTalk landline to landlines and mobiles in the 55 inclusive countries listed below. If you want to call places that aren't included in your 1500-minute allowance, don't worry. You get guaranteed discounted rates to all international destinations too.

[Gliwmaeden2]

That's totally not normal, @HelenaH.

Over to @Arne-TalkTalk again!

[HelenaH]

International Max Calls Boost

International mobile and landline minutes

Plan includes:

• Enjoy 1,500 minutes to mobiles and landlines in over 50 countries​
• Unlimited calls to UK mobiles and landlines 24 hours a day
• Dip in and out one month at a time - no long term commitment

£7

a month

Add or remove boosts to your package at any time with no long term commitment

Add Boost to your plan

[Arne-TalkTalk]

Hi HelenaH

Its for international calls only, where are you seeing this offer ?

[Gliwmaeden2]

Not normally, @HelenaH.

It's a separate boost.

See phone boost descriptions:

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

I'll move this to the billing section for them to check if there's an error.

Can you post a copy of the full offer (redact any personal information details)?