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on 03-09-2024 10:28 AM
Existing long-term customer. One of my offers is the International Max Calls Boost for 1500 minutes to 55 countries at £7 per month. The offer states that this also includes all UK calls 24 hours per day.
Is the UK calls part of this correct?
on 19-09-2024 09:32 AM
Hi HelenaH
Its been raised, I will chase it up again.
Just to clarify the international Max offers:
Thank you
on 18-09-2024 05:58 PM
Re-escalated for you, @HelenaH.
on 18-09-2024 04:57 PM
Just for info. Still displaying
on my Existing Customer Offers and Upgrades
on 04-09-2024 04:14 PM
Bets offers I've ever had from TalkTalk. @Gliwmaeden2 😎
on 04-09-2024 02:10 PM
It's a nonsense, @HelenaH.
@Arne-TalkTalk, they have even said that "weekend and evening only" includes 24 hours a day UK calls.
Did someone press the wrong button setting up the offers?
on 04-09-2024 01:05 PM
It is displayed after logging into My Account hub and selecting My Offers and Upgrades:
It lists three offers for me all with Unlimited calls to UK mobiles and landlines 24 hours a day as follows
Evening Weekend Calls at £8 ...
Plan includes:
Unlimited UK Calls at £14 ...
Plan includes:
International Max Calls Boost at £7 ...
Plan includes:
on 04-09-2024 11:17 AM
Can you give me the link to that page, I cant find it. This is what I see.
This boost includes calls to overseas mobiles. It's just £14.00 a month and you can make up to 1500 minutes of calls abroad for no extra charge. The calls must be from your TalkTalk landline to landlines and mobiles in the 55 inclusive countries listed below. If you want to call places that aren't included in your 1500-minute allowance, don't worry. You get guaranteed discounted rates to all international destinations too.
on 03-09-2024 02:36 PM
on 03-09-2024 01:22 PM
a month
Add or remove boosts to your package at any time with no long term commitment
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on 03-09-2024 12:08 PM
Hi HelenaH
Its for international calls only, where are you seeing this offer ?
on 03-09-2024 10:46 AM
Not normally, @HelenaH.
It's a separate boost.
See phone boost descriptions:
https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813
I'll move this to the billing section for them to check if there's an error.
Can you post a copy of the full offer (redact any personal information details)?