Hi Arne,
The email I received says I've been put on a new contract at £29.95 per month, I have neither requested nor given permission to be entered into a new contract. I merely asked for the International Calls boost to be removed. My understanding is that this is an optional extra that can be added or removed on a per month basis.
This is an excerpt from the email I received at the end of my last contract:
"Dear Mr **************
As your Fibre 35 contract, which includes broadband and line rental, priced £23.95 per month, ends on 25 February 2024, we'd like to present your options.
As part of our commitment to Fairer Broadband for all our customers, we've highlighted these potential next steps for you below, along with instructions on how you can take out these offers should you wish.
Thr prices listed below do not include charges for any additional services, such as TalkTalk TV, calling boosts or security features.
The first option is to continue with your current service which includes Fixed Price Plus so you'll continue to pay £23.95 per month. You don't have to do anything. You'll then be out of contract, giving you the freedom to upgrade whenever it suits you."
This is the option I selected which maintains my Fixed Price Plus, which means my contract price only increases by CPI.
According to the email I received, I have now been put on a new ontract at £29.95 per month and without Fixed Price Plus.
I trust this is an error and will be corrected ASAP, as a loyal TalkTalk customer of over 20 years I expected better from TalkTalk, shame on you TalkTalk.
I look forward to hearing from you.
Kind Regards
XoseGallego
