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Wednesday
I renewed my full fibre contract on 8th Aug and was promised a £50 gift voucher triggered by receiving an email from which I could make my claim.
To date I have not received the promised email. Should I have done so by now and if so how can my gift (Tesco is my choice) voucher be arranged?
51 minutes ago
I have escalated this for you.
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Thursday
Thanks
It can take a few days to be reached by staff, @lesmorrell.
Had hoped for a quick response as trying to discuss with customer helpline is a nightmare!
Moving this to the billing section for you, @lesmorrell, as it's not a fault with your actual service.
Staff reply during the day, Monday to Friday.
