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on 11-09-2024 10:07 AM
I renewed my full fibre contract on 8th Aug and was promised a £50 gift voucher triggered by receiving an email from which I could make my claim.
To date I have not received the promised email. Should I have done so by now and if so how can my gift (Tesco is my choice) voucher be arranged?
on 25-09-2024 02:57 PM
Thanks for the update.
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on 23-09-2024 02:47 PM
All resolved. Thanks for your help.
on 19-09-2024 06:24 PM
No response Arne
on 17-09-2024 03:58 PM
I have escalated this for you.
on 12-09-2024 06:35 PM
Thanks
on 12-09-2024 06:21 PM
It can take a few days to be reached by staff, @lesmorrell.
on 12-09-2024 03:25 PM
Had hoped for a quick response as trying to discuss with customer helpline is a nightmare!
on 11-09-2024 01:40 PM
Moving this to the billing section for you, @lesmorrell, as it's not a fault with your actual service.
Staff reply during the day, Monday to Friday.
