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change of ownership

jonnyboy10
First Timer
Private Message TalkTalk
Message 3 of 3

ive recently changed ownership to my name,which has a different account number,i want to keep my email address,but every time i try to log in,it takes me to the old account,any help i would be gratefull,many thanks. 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi jonnyboy10

 

Can you you try to register your account again, I found your @htomail address email address linked to a very old account, so I've removed it.

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

You probably need to use another email address as the one you currently use is linked as a form of ID to the other account, @jonnyboy10.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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