It's important that you tell us which method you used to try to pay, @Jayandrews, so that staff can check whether you were affected by any of the problems with their systems or not.
It also affects whether or not you would actually have to pay the admin fee.
Does your bank account statement show that the money got through to Talktalk on the due date?
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
