100 pound Gift card

[Connormurray06]

I was told when I joined that i would recieve a gift card and I contacted giftcloud but they just referred me back to talk talk what should I do i have had my contract for over a year

[amahle-TT]

Thank you @Gliwmaeden2.

[Gliwmaeden2]

@Connormurray06, some vouchers have a limited claim period - after so many days, and up to so many days to be valid.

You really do need to check Ts&Cs in your original correspondence. 

[amahle-TT]

Hi there @Connormurray06, I have checked on your account, and I cannot locate any voucher. Please confirm if you have received any communication from us regarding the voucher?

[amahle-TT]

Thank you @Gliwmaeden2.

[Gliwmaeden2]

Can you see if you can find any older emails on the subject to pin down the date, @Connormurray06?

You should also have kept the contract information from when you joined (as well as any upgrades since).

Even old bank statements should show your first payment to Talktalk, so if it was a just a bit over a year ago, it's not impossibly far to check back. 

Staff need to be given an accurate idea, or it will be like looking for a needle in a haystack. 

[Connormurray06]

Im not sure the exact date but it was before I got full fibre 

[mandisa1-TT]

Can you please confirm when was the voucher promised to you?

[Connormurray06]

Through a agent

[mandisa1-TT]

Can you please confirm when was the voucher promised to you and if it was through an agent or third party?

[Connormurray06]

It said i would get it for signing up for full fibre and i have 900mb full fibre

[siphosethu-TT]

Hi there @Connormurray06, please confirm when the voucher was promised to you. Thanks

[Connormurray06]

Okay thank you

[Gliwmaeden2]

Forum staff will be back on here Monday to Friday, @Connormurray06.

It's worth completing your community forum profile details for them to identify your account. 

Go via your avatar; settings; Personal Information. Add your Talktalk phone number or account number. SAVE CHANGES.