Echo Dot - can’t claim without the voucher code

[Wanda1]

After renewing my contract for 24 months I was told that within 60 days I would receive a free Echo Dot. I have contacted Talk Talk and asked them to send me the voucher code but was told to speak to Amazon as they should issue the code but they confirmed that the code can only be generated by Talk Talk. I still haven’t received the link containing the promo code, despite contacting customer services and sending a couple of emails

[Wanda1]

As I created a new post on here it must have been escalated and the voucher code was emailed to me in the end. I would suggest creating a brand new post on here. I hope you will be able to resolve it.

Sending emails and using an online chat did not work at all. 

[Gliwmaeden2]

@Lukegill12, please start your own thread so that there is no confusion caused. Staff will only follow up for the original poster. 

You need to return to the message board and click start a topic. 

[Lukegill12]

Hi,

did you get a resolution for this? I’m having the same issue

[Arne-TalkTalk]

Hi Wanda1

I will escalate this for you.

Regards

[Gliwmaeden2]

Moving this to the billing section for you, @Wanda1, as it's not a fault with your Broadband.