Get tailored support with your TalkTalk account and bills.
yesterday
I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.
yesterday
I've found your original thread, @Benson16.
It's here:
https://community.talktalk.co.uk/t5/Billing/Ending-my-contract/td-p/3071838
So who did you speak to? Was it the Shell Migration team or the LOYALTY team and was it phone / chat....?
We really need fuller information to make headway.
yesterday
Creating an account doesn't of itself save money, other than choosing not to have paper bills, so viewing your bill online instead saves £2.75.
Other than that, if you are out of contract you'll have a rolling monthly bill.
If you are in contract, the main service is discounted, and you may be lucky and get discounts on boosts / TV charge etc.
Did you think you had renewed, @Benson16?
If so, how did you go about it?
Did you get any email confirmation and contract documents?