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Still being charged the same amount!

Benson16
Sightseer
Private Message TalkTalk
Message 3 of 3

I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.

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2 REPLIES 2

Message 1 of 3

I've found your original thread,  @Benson16.

 

It's here:

 

https://community.talktalk.co.uk/t5/Billing/Ending-my-contract/td-p/3071838

 

So who did you speak to? Was it the Shell Migration team or the LOYALTY team and was it phone / chat....?

 

We really need fuller information to make headway. 

Gliwmaeden2, a fellow customer.
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Creating an account doesn't of itself save money, other than choosing not to have paper bills, so viewing your bill online instead saves £2.75.

 

Other than that, if you are out of contract you'll have a rolling monthly bill.

 

If you are in contract, the main service is discounted, and you may be lucky and get discounts on boosts / TV charge etc.

 

Did you think you had renewed, @Benson16?

 

If so, how did you go about it?

 

Did you get any email confirmation and contract documents?

Gliwmaeden2, a fellow customer.
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