Get tailored support with your TalkTalk account and bills.
on 13-11-2024 07:08 PM
I created a talktalk acount to get a cheaper service. My original bill was £60.00, but this was reduced to around £24.00 when I joined. But I'm still being charged £60.00.
on 14-11-2024 02:36 PM
Hi @Benson16
The renewal is showing as rejected, so as an ex shell customer you will need to call us (03451720088 )and ask to speak to the Shell migration team, a new renewal will need to be placed at the earlier agreed price and a refund organized for the difference in price.
Sorry
on 13-11-2024 09:37 PM
I've found your original thread, @Benson16.
It's here:
https://community.talktalk.co.uk/t5/Billing/Ending-my-contract/td-p/3071838
So who did you speak to? Was it the Shell Migration team or the LOYALTY team and was it phone / chat....?
We really need fuller information to make headway.
on 13-11-2024 09:33 PM
Creating an account doesn't of itself save money, other than choosing not to have paper bills, so viewing your bill online instead saves £2.75.
Other than that, if you are out of contract you'll have a rolling monthly bill.
If you are in contract, the main service is discounted, and you may be lucky and get discounts on boosts / TV charge etc.
Did you think you had renewed, @Benson16?
If so, how did you go about it?
Did you get any email confirmation and contract documents?