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TV Support

For help with your TalkTalk TV box, channels and apps.

Old Youview box - can I get upgrade

Ali1234
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Hi

2 years ago I moved house and was told I'd get a new TalkTalk box for my new home.  The box never arrived, as I believe it went to my old address and never got sent on.

 

I have been using the old box for 2 years, but now realise I should be using an upgraded version and am probably being charged for an upgraded version - yes, it's taken a while to address this issue!

 

How do I find out what TalkTalk think I have and what I am supposed to have?  I only really have a box for recording, so I can fast forward through the adverts. 

 

Thanks

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

9 hours ago

Message 1 of 3

Hi

 

Keith is correct, if you give our teams a call they can discuss options with you for the TV Hub.

 

Karl

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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

The old YouView boxes have long since been discontinued. All you can get now are streaming, rather than recording boxes. If you are interested, try calling the Loyalty Dept on 0345 1725157.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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