Fibre65 renewal

[Midastouch]

Have tried to renew my current fibre65 package but after putting address in it says it can’t renew the package I am already on ! Error was checking the line speed. Haven’t received a renewal email yet. Renewal price is cheaper but can’t do it

[Gliwmaeden2]

@Midastouch, on a Saturday, phone lines are open till 6pm.

Chat is also available over the weekend and renewals can be done through them.

[ferguson]

Ah, you need to get in touch with them. they are open until 7:00pm. 

[Midastouch]

Thanks. Hopefully the retention team will contact me. It needs to renew in 2 weeks.

there is no option to remove a mobile phone from my account either.

unfortunately busy at work so can’t ring during the day

[ferguson]

Your best bet is to contact customer services directly, try calling 0345 172 5157 after 9:00am tomorrow and you should get straight through to the retentions team.