Changing my router

[Samaneh-]

I currently have an outdated router that I pay £50 a month for, I wanted to switch to a £26 for full fiber 150 plan, I need help figuring out how.

Youre regards.

[Arne-TalkTalk]

Hi Samaneh-

Call the loyalty team on 03451720088. 

They will be able to see what options are available

Regards

[Gliwmaeden2]

The router will have come with a package that's now out of its minimum term contract. 

Use the main Talktalk website to check whether full fibre is available in your area, and check also in "offers & upgrades" in My Account, @Samaneh-.

You can also speak to Talktalk directly on 03451 720088 or Chat. Check opening hours near the bottom of this link:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Renewing your contract anyway should bring the price down.

To upgrade:

Some fibre150 services can use the Hub2  - if you want to keep the use of your phone number, you must ask to have VOIP with your order  - it can't be added later.

If they send an Eero rather than the Hub2, you'll also need them to send you a digital voice adapter. 

If the router you already have has a phone slot in the back, among the other slots, you already have a Hub2 and won't necessarily need a new one.