Charged £75 for engineer visit despite repeatedly been told there would be no charge .

[Doodles]

Hello.   I contacted Talk Talk on 19.1.2025 as I had no WIFI  After a number of hours of checks I was told that an engineer would be sent and not to worry as there was no charge to me.   When the engineer arrived on 21.1.2025 he spoke to Talk Talk to confirm that the router needed replacement and the Talk Talk person confirmed that there would be no charge of the engineer visiting or no charge for the replacement router.    During further contacts with  Talk talk  they confirmed that there would be no additional charges for the engineer or router.   I arrived home on 05.2.2025 to find that I have been charged £75 for the engineer visit. 

 Please could this be addressed in that I would like  the charge to be lifted. Thank you 

[Doodles]

 Hi Nasrin. 

 I am not that great  at advise but yes you have put  your issue inside mine. The best way I would say to create a NEW post is to  look to higher up on your page where it shows the following   

 Home ---- Help with your service--- Billing  --- Re: Charged £75 for engineer   ( its the hyperlinked area which I am unable to include in this post) 

Then just click on the word BIlling and that will take you to a page to make a new post.

The support team will see it and will  help you.   Mine has  been   refunded following their intervention.   They are  excellent support workers on this community site.  I wish you well  

[Nasrin_Rajan]

How to a put up a new post. First time here. 
The same happened to me and I have bed. Charged £75 for an engineer visit when all I needed was a new router as the router was faulty. 
weekend so only tech team available

[Arne-TalkTalk]

Happy to help

[Doodles]

 What can I say. You guys are the best.   Thank you Arne.  

Much appreciated

Lucille

[Arne-TalkTalk]

Hi Doodles

The engineer charge was removed the updated balance can be seen in My Account when you click on view bills. 

Regards

[ferguson]

OK, thanks for that. They will pick up this engineer charge issue as soon as they can. 

[Doodles]

Hello Ferguson yes following some chasing and excellent help from one of your colleagues.  It fired into action immediately and I will be sending back the dud one.

[ferguson]

Have you received a replacement router and that is working OK now? This has been flagged to the support team here for you.