CHARGED COMMUNITY ADMIN FEE

[Murphy57]

I had email from is my bill fair and accepted a new contract from talktalk. Today received email from Talktalk with new pricing but with a £30 admin fee for a new 24 month contract ,this makes it not cheaper till 6 months time

[ferguson]

@Djeraka 

If you start your own topic then the support team will be happy to help. 

[Djeraka]

 I waiting more than one month and still not received this gift card?

[Arne-TalkTalk]

Hi Murphy57

Sorry for the delay, I have checked and the fee should not have been added, It has now been cleared. 

Regards

[Gliwmaeden2]

Sounds much too early (though I don't know where you would look to find this spelt out for customers  - I suppose 90 days is a "concession", given one is still very much in contract. Actually leaving would incur termination fees unless in the final month, and that is made clear in the Ts&Cs).

I think "Is My Bill Fair" needs to be a bit more careful with their advice too - did it come with any caveats about checking contracts etc, @Murphy57?

[Murphy57]

I think I had a year left

[Arne-TalkTalk]

When you renewed, how long was left on your contract?

[Gliwmaeden2]

"Is my bill fair" only looks at superficial billing.

More than 90 days before the end of a contract there is an admin fee.

See Talktalk's one off charges under "pricing".

Buyer beware.