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on 07-08-2024 01:48 PM
I had email from is my bill fair and accepted a new contract from talktalk. Today received email from Talktalk with new pricing but with a £30 admin fee for a new 24 month contract ,this makes it not cheaper till 6 months time
on 28-08-2024 01:09 PM
Hi Murphy57
Sorry for the delay, I have checked and the fee should not have been added, It has now been cleared.
Regards
on 07-08-2024 04:11 PM
Sounds much too early (though I don't know where you would look to find this spelt out for customers - I suppose 90 days is a "concession", given one is still very much in contract. Actually leaving would incur termination fees unless in the final month, and that is made clear in the Ts&Cs).
I think "Is My Bill Fair" needs to be a bit more careful with their advice too - did it come with any caveats about checking contracts etc, @Murphy57?
on 07-08-2024 04:03 PM
I think I had a year left
on 07-08-2024 02:54 PM
When you renewed, how long was left on your contract?
on 07-08-2024 01:54 PM
"Is my bill fair" only looks at superficial billing.
More than 90 days before the end of a contract there is an admin fee.
See Talktalk's one off charges under "pricing".
Buyer beware.