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CHARGED COMMUNITY ADMIN FEE

Murphy57
First Timer
Private Message TalkTalk
Message 8 of 8

I had email from is my bill fair and accepted a new contract from talktalk. Today received email from Talktalk with new pricing but with a £30 admin fee for a new 24 month contract ,this makes it not cheaper till 6 months time

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7 REPLIES 7

Message 1 of 8

@Djeraka 

If you start your own topic then the support team will be happy to help. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Djeraka
First Timer
Private Message TalkTalk
Message 2 of 8

IMG_9501.jpeg

I waiting more than one month and still not received this gift card?

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Message 3 of 8

Hi Murphy57

 

Sorry for the delay, I have checked and the fee should not have been added, It has now been cleared. 

 

Regards

Message 4 of 8

Sounds much too early (though I don't know where you would look to find this spelt out for customers  - I suppose 90 days is a "concession", given one is still very much in contract. Actually leaving would incur termination fees unless in the final month, and that is made clear in the Ts&Cs).

 

I think "Is My Bill Fair" needs to be a bit more careful with their advice too - did it come with any caveats about checking contracts etc, @Murphy57?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Murphy57
First Timer
Private Message TalkTalk
Message 5 of 8

I think I had a year left

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

"Is my bill fair" only looks at superficial billing.

 

More than 90 days before the end of a contract there is an admin fee.

 

See Talktalk's one off charges under "pricing".

 

Buyer beware.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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