Charged £75 for engineer visit despite repeatedly been told there would be no charge .

[Doodles]

Hello.   I contacted Talk Talk on 19.1.2025 as I had no WIFI  After a number of hours of checks I was told that an engineer would be sent and not to worry as there was no charge to me.   When the engineer arrived on 21.1.2025 he spoke to Talk Talk to confirm that the router needed replacement and the Talk Talk person confirmed that there would be no charge of the engineer visiting or no charge for the replacement router.    During further contacts with  Talk talk  they confirmed that there would be no additional charges for the engineer or router.   I arrived home on 05.2.2025 to find that I have been charged £75 for the engineer visit. 

 Please could this be addressed in that I would like  the charge to be lifted. Thank you 

[ferguson]

OK, thanks for that. They will pick up this engineer charge issue as soon as they can. 

[Doodles]

Hello Ferguson yes following some chasing and excellent help from one of your colleagues.  It fired into action immediately and I will be sending back the dud one.

[ferguson]

Have you received a replacement router and that is working OK now? This has been flagged to the support team here for you.